Real travel agents have cited these stories and vouched
for their truthfulness:
- I
had a lady ask for an aisle seat on the plane so that her hair wouldn't get messed up by sitting near the window.
- A
client called to ask about a trip to Hawaii. After listening to all the
costs, she asked, “Would it be cheaper to fly to California and then take
the train to Hawaii?”
- I
got a call from a woman who wanted to go to Cape Town. I started to
explain the length of the flight and the passport information when she
interrupted me, saying, “I’m not trying to make you look stupid, but Cape
Town is in Massachusetts. “Trying not to make her look like the stupid
one, I calmly explained, “Cape Cod is in Massachusetts. Cape Town is in Africa.”
Her response . . . click.
- A
man called, furious about a Florida package we had offered. I asked what
was wrong with the vacation in Orlando. He said he was expecting an
ocean-view room. I tried to explain that is not possible, since Orlando is
in the middle of the state. He replied, “Don’t lie to me. I looked on the
map, and Florida is a very thin state.”
- I
got a call from a man who asked, “Is it possible to see England from
Canada?” I said, “No.” He said, “But they look so close on the map.”
- A
client called and asked if he could rent a car in Dallas. When I pulled up
the reservation, I noticed he had a one-hour layover in Dallas. When I
asked him why he wanted to rent a car, he said, “I heard Dallas was a big
airport, and I need a car to drive between the gates to save time.”
- A
lady called wanting to know how it was possible that her flight from
Detroit left at 8:20am and got into Chicago at 8:33am. I tried to explain
that Michigan was an hour ahead of Illinois, but she could not understand
the concept of time zones. Finally I told her the plane went very fast,
and she bought that!
- A
woman called and asked, “Do airlines put your physical description on your
bag so they know which luggage belongs to which person?” I said, “No, why
do you ask?” She replied, “Well, when I checked in with the airline, they
put a tag on my luggage that read FAT, and I’m overweight. Is there any
connection?” After putting her on hold for a minute while I “looked into
it” (I was actually laughing), I came back and explained that the city
airport code for Fresno is FAT and that the airline was just putting a
destination tag on her luggage.
- I
just got off the phone with a man who asked, “How do I know which plane to
get on?” I asked him what exactly he meant, to which he replied, “I was
told my flight number is 823, but none of these planes have numbers on
them.”
- A
woman called and said, “I need to fly to Pepsi Cola on one of those
computer planes.” I asked if she meant to fly to Pensacola on a commuter
plane. She said, “Yeah, whatever.”
- A
businessman called questioning the documents he needed in order to fly to
China. After a lengthy discussion about passports, I reminded him he
needed a visa. “No I don’t, I’ve been to China many times and never had to
have one of those.” I double-checked and, sure enough, his stay required a
visa. When I told him this he said, “Look, I’ve been to China four times
and every time they have accepted my American Express.”
- A
woman called to make reservations, saying, “I want to go from Chicago to
Hippopotamus, New York.” The agent was at a loss for words. Finally, the
agent asked, “Are you sure that’s the name of the town? Yes, what flights do you have?” replied
the customer. After some searching, the agent came back with, “I’m sorry,
ma’am. I’ve looked up every airport code in the country and can’t find a
Hippopotamus anywhere.” The customer retorted, “Oh, don’t be silly.
Everyone knows where it is. Check your map!” The agent scoured a map of
the state of New York and finally offered, “You don’t mean Buffalo, do
you?” “That’s it! I knew it was a big animal!”
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